- The ViDOFON sales consists of key account managers, who accomplish our customers from evaluating the demands, over the extended consulting and survey concering the applied systems and configuration, concept, planning, pricing, performance, delivery, installation, adaption and after sales support.
- Our extended consulting also contains the consideration of the total environment, including the evaluation of the clients’ network and communication infrastructure.
- The consulting by ViDOFON takes places worldwide on-site or in our representative rooms in Hamburg and of course via telephone/email and video conference.
Seeing Is Believing
- The picture and sound quality has to be inspected! Where? With a costfree live performance in your conferencing room or direct in Hamburg at our office. Make an appointment here!
Service & Support
- An own technical and innovation division for maintenance, service and individual custom-made product supports the ViDOFON sales and forms our backbone.
- We work with a database-driven support system and manage your service contracts as well. Take a look at our service offer.
- Our whole communication e.g. consulting, sales, support and training can be executed in German, Englisch and/or Spanish.
- ViDOFON offers hardware guarantee extension of your systems.
- ViDOFON is one of the leading and nationwide vendor for video conferencing product. That’s why we reach a very high purchasing volume, which makes it possible to realise an interesting pricing for our customers. You should also cash in on this – we would like to provide you!
- Budgeting problems? We sell used systems – checked and with guarantee!
- Leasing? Rent? Of course!
- Current price for display media (plasma, LCD, beamer) and IP netmonitoring.
- Old against New: ViDOFON buys your legacy system (trade-in).
Level of inventory
- Extreme high level of inventory by own warehousing for just in time delivery.
- Video! For our potential buyers and customers we keep numerous, always available video conferencing testing numbers via IP and ISDN. Of course, not only for testing. You can vidofone with your contact person from face to face at anytime.
- You can reach us, your contact person and the management via e-mail, telephone, fax, video conference at anytime – our internal communication system ensures, that none of your calls gets lost.
- You have a responsible contact person for praise and for reprimand – ViDOFON does always have a voice AND a face for you.
- Our management does not hide and is accessible at anytime.
- Test our availability and reaction rate – ViDOFON will accord your claims.
- A quote within 20 minutes in your e-mail in-box? At ViDOFON for sure.
- You need an event service or want a live video/video conference stream to the internet or interconnect 30 video participants from all over the world? Ask us, we can do and we can do it quickly!
Training and Instruction
- ViDOFON arranges generally a practice oriented user training. If demanded we arrange update-instructions within your favoured frequency as well.
- ViDOFON arranges individual and intensive trainings for commercial partners as well.
- Our Key Account Manager had graduated university studies and longtime experience in the video conferencing market. That’s why we know the existing solutions and know exactly, which technique is necessary to ensure your stable communication success for your company.
- Our Key Account Manager and our technical division educate themselves concerning new technologies and new products constantly with the manufacturers and autodidactically.
- ViDOFON is authorised and certificated by nearly every manufacturer:
- Several thousands of implemented systems in 44 countries for customers of every enterprise size – here some examples.
- We keep for all video conferencing interested readers and our clients a public knowledge base and video conferencing board for the exchange of experiences.
- Documentations and firmware releases: We provide to our customers all needed support documentations, data sheet an firmware releases online here.
- Personal customer ftp accounts for data sharing! File too large? A spezial Powerpoint Presentation incl. video for conception only for you? We make an own ftp space available to you on our webserver as necessary.
- ViDOFON establishes apprenticeship training position – currently 6 trainees.
- ViDOFON is involved with children and youth welfare service by bounties and in cooperation with nonprofit organisations, universities and grammar schools in Germany an abroad as well as special offerings for the educational sector.
- By offering environmental friendly technologies ViDOFON AG contributes largely to a better world climate and to a conservation of our environment already today. That way each company that we consult or supply makes its own contribution to protect our environment and global resources and at the same time gains a significant advantage in competition. ViDOFON AG seeks to be an example for its customers and has submitted itself to an own code of conduct on environmental issues.
For example all meetings with our international team members are being held via video- or audio-conference. Furthermore important appointments at the customer site are being planned and managed deliberately to keep any burden on the environment to a minimum.
We look forward to our customers and potential buyers – every day!